Telehealth Medical Front Office Coordinator

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Maintain client records and ensure that all information is current.

• Prioritize welcoming and confirmation calls while delivering friendly and enthusiastic customer service.

• Oversee the clinic schedule to ensure efficient and prompt patient care, including walk-in/curbside appointments, scheduled visits, and potential clients.

• Process stock and custom orders.

• Conduct weekly inventory audits to maintain accuracy.

• Keep detailed and precise records of cash and bank deposits.

• Execute end-of-day procedures, reports, and settlements.

• Ensure a clean, welcoming, and friendly environment.

• Possess a basic understanding of hearing aid technology and perform simple cleaning and repair tasks.

• Assist with basic troubleshooting of hearing aids via telephone or in person.

• Clean and inspect hearing aids.

• Stay updated on current HearUSA products, promotions, and pricing.

• Facilitate and support HearAssist and remote care as necessary.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Experience in customer service and office administration.

• Exceptional oral and written communication skills.

• Ability to build and maintain a professional rapport with clients and colleagues.

• Proficiency in computer usage, including scheduling software and MS Office.

• Strong organizational, time-management, and multi-tasking abilities.

🏝️ Benefits

• Attractive compensation package with opportunities for monthly bonuses.

• Comprehensive onboarding process.

• Extensive benefits package.

• Paid holidays.

• Paid Time Off (PTO).

• 401k plan with matching contributions.

• Health & Wellness programs.

• Mentorship and professional development opportunities, including a CES Advisory Board.

• Field support available for your hearing center.

• Continuing education opportunities.

• Access to LinkedIn Learning.

• Tuition reimbursement.

• Career advancement pathways for Center Support and Client Care roles.