Telehealth Crisis Line Provider

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver compassionate and supportive responses to incoming calls from students seeking assistance or experiencing crises.

• Conduct risk assessments and effectively de-escalate crisis situations to avert potential self-harm or harm to others.

• Partner with students to create a safety plan and suggest appropriate next steps.

• Initiate follow-up calls to monitor client well-being and promote service engagement.

• Keep clinical records up to date by accurately documenting user sessions.

⛳️ Requirements

• Minimum of 1 year of experience in telehealth, crisis management, or a call center setting.

• Training and practical experience in assessment, crisis intervention, and treatment planning.

• Ability to quickly learn, uphold, and demonstrate proficiency in clinical policies, call management, and operational procedures.

• Demonstrated capability to perform effectively under pressure while maintaining professionalism and composure.

• Strong independent judgment with minimal supervision required.

• Flexible scheduling with a willingness to work non-traditional hours, including evenings and/or weekends.

🏝️ Benefits

• Flexible work schedule.

• Opportunity to make a difference in mental health care.

• Collaborate with a dedicated and passionate team.