Telecom Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Create, implement, and maintain enterprise voice solutions, including Microsoft Teams Voice, Direct Routing, and Operator Connect.

• Oversee and manage POTS lines for life-safety systems and adhere to regulatory standards.

• Administer SIP trunking services, focusing on call routing, failover strategies, and quality enhancement.

• Provide support for auto attendants, call queues, voicemail systems, E911 services, and number administration.

• Handle cellular services, including provisioning, carrier plans, and lifecycle management.

• Deliver Tier 2/3 support and conduct root-cause analysis for telecommunications issues.

• Collaborate with carriers and vendors to ensure effective service delivery and escalation processes.

• Maintain comprehensive documentation, including call flows, inventories, and operational runbooks.

• Ensure adherence to compliance regulations such as E911, Kari's Law, and RAY BAUM's Act.

⛳️ Requirements

• A bachelor's degree or equivalent professional experience.

• Minimum of 5 years in enterprise telecom or voice engineering.

• Practical experience with Microsoft Teams Voice.

• Profound understanding of POTS, SIP, and PSTN connectivity.

• Experience in collaborating with telecom carriers.

• Excellent troubleshooting abilities and communication skills.

• Familiarity with Direct Routing SBCs.

• Knowledge and experience with E911 solutions.

• Understanding of legacy PBX systems.

• Relevant telecom or Microsoft certifications.

🏝️ Benefits

• Occasional travel may be necessary.

• Proximity to a Legence office location is preferred.