Telecom Analyst

This is a fully remote position, open to applicants in Alabama, +7 more states.

📋 Description

• Manage and enhance the organization's telecommunication systems, incorporating both traditional and AI-driven platforms.

• Ensure a reliable communication framework by overseeing phone upgrades to a unified platform.

• Improve ISP performance.

• Assist with general telephony inquiries.

⛳️ Requirements

• Proven history of leading and coordinating upgrades and migrations of phone systems to a unified and consolidated platform.

• Demonstrated experience in managing the configuration, routing, and provisioning of telephony systems, including fax and paging technologies.

• Must be self-driven, exceptionally organized, and detail-oriented.

• Strong communication, troubleshooting, and vendor management abilities.

• Must exhibit flexibility in a dynamic, fast-paced environment.

• Bachelor's degree in Information Technology, Telecommunications, or a related field (or equivalent experience).

• Over 3 years of experience in managing telecommunication systems, VoIP platforms, or similar technologies.

• Solid understanding of networking fundamentals, ISP performance indicators, and telecom infrastructure.

• Proficient in call analytics tools and reporting systems.

• Experience with AI-driven call management or IVR systems is preferred.

• Familiarity with platforms such as Cisco, Avaya, RingCentral, or Microsoft Teams Voice.

• Knowledge of SIP, PBX, VoIP, and cloud telephony systems.

• Experience with automation or AI platforms for customer interaction.

🏝️ Benefits

• Fully remote position (MUST reside in one of the following states: NC, SC, GA, FL, TN, OH, LA, AL, or KY)

• Medical, Dental, Vision, and Life Insurance

• 401k

• Paid Vacation/Holidays

• Continuous Professional Development through Hudson Academy

• Employee discounts on products & services