Técnico de Suporte – TV, Net, Voz

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Analysis and resolution of technical issues in TV, Internet, and Voice services for residential customers

• Conducting outbound calls to customers for troubleshooting and incident follow-up

• Providing inbound technical support and clarifying reported issues

• Collaborating with field technicians for diagnosing and resolving faults

• Monitoring and managing complaints and technical incidents

• Performing technical troubleshooting actions and follow-up with the end customer

⛳️ Requirements

• High school diploma or a professional technical course in telecommunications (or a related field) – preferred

• 2 years of experience in similar roles

• Experience in first and/or second-line customer support, in residential or business contexts

• Previous experience at Vodafone (valued)

• Knowledge of management processes, monitoring, and resolution of faults and complaints

• Experience in technical troubleshooting and telephone contact with the end customer

🏝️ Benefits

• 100% remote work

• Personalized support focused on career development.

• Wonder4You - Exclusive benefits program for Wondercom group employees