Technology Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee IT projects within a contact center setting.

• Deploy Salesforce technical solutions effectively.

• Implement and oversee intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and related tools.

• Assess emerging technologies in the contact center realm and present insights to stakeholders.

• Lead collaborative sessions with business users to comprehend business processes and requirements.

⛳️ Requirements

• Bachelor's degree in information technology, computer science, management information systems (MIS), management, or a related field.

• Minimum of 6 years of experience in managing IT projects and implementing Salesforce technical solutions in a contact center environment with at least 100 seats.

• Salesforce Certified Administrator and/or Salesforce Certified Technical Architect.

• Certified CRM consultant with multiple CRM contact center implementations.

• Proven experience in designing, architecting, and implementing contact center solutions.

• Proficient in implementing and managing intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and related tools.

• Experience applying user-centered design methodologies to manage a technology stack that aligns with business goals.

• Capability to assess technical operations and customer experience, identifying and proposing recommendations for enhancements.

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Paid time off.

• Flexible work arrangements.

• Professional development.