Technology Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Travel to various Clarity site launch locations to deliver real-time troubleshooting and on-the-spot training to field crews as they begin utilizing the platform.

• Act as the main point of contact during initial site launches, adopting a 'teach the teacher' methodology to empower clients for future independence.

• Efficiently resolve technical issues to ensure minimal disruption to client operations and uphold a positive customer experience.

• Handle high-pressure scenarios, offering calm and effective solutions to urgent challenges.

• Leverage networking and connectivity expertise, alongside hardware/software installation knowledge, to tackle technical difficulties.

• Exhibit strong logical and problem-solving abilities to diagnose and resolve complex issues.

• Maintain clear and effective communication with the centralized command center, providing detailed and accurate information for further troubleshooting.

• Document pertinent details regarding issues and solutions for future reference and process enhancement.

• Professionally represent the AMP brand during the critical early stages of client relationships.

• Quickly establish rapport with new clients, building trust and ensuring a positive onboarding process.

• Provide outstanding customer service, upholding AMP's reputation for 'white glove' support.

• Conduct comprehensive training on the Clarity platform for field crews, ensuring they understand and can effectively use the system.

• Identify opportunities for process enhancements, contributing to more efficient onboarding and improved customer satisfaction.

• In periods without new site launches, travel to existing customer locations that require additional in-person training or troubleshooting on any of the AMP platforms.

• Travel extensively, including weekends, to support site launches and customer visits.

• Maintain a flexible schedule to meet the demands of on-site support and client needs.

⛳️ Requirements

• Demonstrated experience in customer service, technical support, or a related field.

• Strong background in networking and connectivity, with knowledge of hardware/software installation.

• Excellent communication, interpersonal, and problem-solving abilities.

• Capacity to build rapport quickly and develop strong client relationships.

• Strong logical and analytical skills.

• Ability to work autonomously and as part of a remote team.

• High attention to detail and strong organizational skills.

• Willingness and ability to travel extensively, including weekends.

• Ability to excel in fast-paced and dynamic environments.

• Strong comfort level with learning and teaching new software.

• For qualification to drive a company vehicle: Must possess a valid driver’s license and maintain a good driving record.

• Driving record should show no more than two (2) moving violations within the past 5 years; no preventable, at-fault accidents in the same timeframe.

• No impaired driving convictions, pending charges, or test refusals in the last 5 years.

🏝️ Benefits

• Highly competitive salaries

• Potential equity interest in a rapidly growing company

• Generous PTO policy and holiday schedule

• 401(k) plan with company matching

• Excellent medical, dental, and vision insurance

• Located at Atlanta Tech Village, the 4th largest tech space in the US

• World-class engineering team with an impressive track record

• Robust development stack and hybrid cloud architecture

• Team-building events, outings, and hackathons

• State-of-the-art workspace and hardware

• Strong emphasis on community service and volunteering

• Free gym, snacks, and beverages