Technology and Onboarding Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee onboarding requests received from Talent Acquisition and initiate all necessary workflows via the internal IT partner portal.

• Facilitate the comprehensive setup of employee technology access, which includes email creation, software provisioning, system access, and allocation of EIDs or laptops.

• Evaluate and approve quotations for Microsoft 365 licenses and sanctioned technical tools, ensuring alignment with business needs and budget constraints.

• Acquire or coordinate the rental of laptops and accessories, encompassing imaging, configuration, quality checks, and logistics for delivery.

• Update and maintain employee records in BambooHR, which includes IT asset assignments, email addresses, and EID information.

• Distribute IT policies, onboarding materials, and client-specific forms through Signing Hub while tracking completion acknowledgments.

• Keep accurate contact directories, distribution lists, and mailing groups for associates and new hires.

• Initiate and oversee offboarding processes, ensuring the removal of access and recovery of assets in accordance with company policies.

• Coordinate the return of IT equipment via FedEx or client-specific logistics processes.

• Update EID records, license allocations, and asset management trackers to accurately reflect changes during onboarding and offboarding.

• Verify and document returned equipment while maintaining precise reconciliation records for company assets.

• Conduct annual audits of IT assets and maintain accurate records of technology inventory and allocations.

• Monitor and manage service tickets raised with internal IT partners, escalating unresolved issues as necessary.

• Ensure compliance with internal asset management protocols and collaborate with Finance on invoice validation, insurance tracking, and audit requirements.

• Manage the entire lifecycle of background screening processes in line with client and regional requirements.

• Coordinate communication with candidates for document collection, fingerprinting, and verification appointments as needed.

• Track the progress of background checks and provide timely updates to stakeholders, escalating delays or issues as appropriate.

• Conduct live identity and address verifications in accordance with client or regulatory requirements.

• Compile, review, and submit audit-ready background screening reports along with supporting documentation.

• Securely archive completed background checks and communicate outcomes to internal stakeholders.

• Receive and process candidate reference details following hiring procedures.

• Reach out to referees via phone or email to gather structured feedback regarding candidate suitability and performance.

• Compile, validate, and securely store reference check outcomes in compliance with data protection standards.

• Share final reference reports with relevant stakeholders to assist in onboarding and hiring decisions.

⛳️ Requirements

• Proven experience in supporting onboarding, offboarding, technology administration, or people operations functions.

• Familiarity with IT asset management, technology provisioning, and onboarding workflows.

• Experience in coordinating background screening and reference checking processes across various regions.

• Knowledge of Microsoft 365 licensing, system provisioning, and employee technology support procedures.

• Experience managing HR and technology records within systems like BambooHR or comparable platforms.

• Strong administrative and organizational capabilities, with the ability to manage competing priorities effectively.

• Excellent verbal and written communication skills, enabling effective engagement with stakeholders at all levels.

• Ability to prioritize tasks, meet deadlines, and adapt to evolving business needs.

• Strong problem-solving, decision-making, and analytical abilities.

• Keen attention to detail, ensuring accurate documentation and adherence to process compliance.

• Capability to work independently while effectively collaborating with global teams and stakeholders.

• Understanding of data protection, confidentiality, and compliance standards.

• Strong customer service orientation, ensuring a positive experience for employees and associates.

• Experience in remote or globally distributed environments is a plus.

• Familiarity with Signing Hub, FedEx logistics coordination, and IT ticketing systems is advantageous.

• Demonstrated adaptability, accountability, and effective collaboration across diverse cultures and global teams.

🏝️ Benefits

• Flexible work arrangements