Technicien support helpdesk – H/F

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Reception of assistance requests from users

• Incoming calls/chat: third level support for resolving issues that remain unresolved at the second level

• Third-line technical support for the IT applications used by the organization

• Analysis of problems and errors related to applications

• Assist users in troubleshooting technical issues related to specific applications

• Ensure adherence to established protocols

• Verify client data in the database to prevent errors

• Present improvement proposals to superiors based on incidents that occurred in the service

• Assist and participate in the training activities organized within the company for recycling and development

⛳️ Requirements

• Proficiency in MS Office

• Familiarity with MYSQL

• Knowledge of Slack

• Experience with Postman

• English proficiency at B2 level

• Technical skills in problem-solving and troubleshooting

• Strong written and verbal communication skills to effectively interact with end users and the support team

• Good collaboration abilities

• Customer-oriented mindset

• Skills to efficiently manage support requests and tickets

🏝️ Benefits

• Free health insurance from the first day of employment

• International and multicultural working environment

• Comprehensive training upon arrival

• Real opportunities for career advancement and internal mobility within the group

• Paid leave: 20 days per year, in accordance with Portuguese law