Technical Writing Intern

📋 Description

• You will be an integral member of the Technical Writing team, contributing fully rather than on the sidelines.

• You will take ownership of actual projects, generate content that is delivered, and create work that truly enhances the team's capabilities.

• Duties include:

• Leading the AI-powered documentation assistant (core project).

• Reviewing existing documentation to build a high-quality training corpus.

• Creating prompt templates and workflows for various document types, such as release notes, feature guides, FAQs, and troubleshooting articles.

• Establishing a style guide reference system to ensure the AI agent maintains EnergyHub's tone of voice consistently.

• Developing a review and feedback mechanism to enhance agent outputs over time.

• Testing the agent against actual documentation requests and assessing quality and time savings.

• Documenting the agent's capabilities, limitations, and optimal use cases for the team.

• Overhauling documentation processes.

• Mapping the complete documentation lifecycle from request intake to publication.

• Creating or updating templates for common types of documents.

• Documenting the ClickHelp publishing workflow and platform-specific conventions.

• Writing guidelines for collaborating with subject matter experts and collecting technical information.

• Establishing quality checklists and review standards.

• Developing a comprehensive onboarding guide for new writers that consolidates all necessary information.

• Managing minor change requests.

• Taking responsibility for routine documentation updates, including terminology changes, screenshot refreshes, broken link fixes, and formatting adjustments.

• Applying meticulous attention to detail that ensures nothing is overlooked, as every detail matters to readers.

• Leading the capstone launch project.

• Assuming primary responsibility for documentation related to a specific product launch, under the guidance of the Senior Technical Writer.

• Participating in planning meetings, gathering requirements, drafting all necessary content, coordinating with product and engineering for accuracy, and publishing.

• Conducting a retrospective to evaluate what worked well and what could be improved.

⛳️ Requirements

• Current enrollment in or recent graduation from an undergraduate or graduate program in technical writing, communications, English, information science, or a related discipline.

• Excellent writing skills—articulate, concise, and audience-focused.

• Exceptional attention to detail; you notice small errors like misplaced commas, inconsistent headings, or outdated screenshots.

• A genuine curiosity about technology and a quick ability to learn new tools and concepts.

• Comfort with structured content and documentation tools.

• Interest in AI-assisted writing workflows and a willingness to explore how large language models can aid documentation efforts (while also acknowledging that AI is not the ultimate solution).

• A friendly and enthusiastic demeanor towards your collaborators, colleagues, and peers, with a desire to support their success and extend that generosity to others.

🏝️ Benefits

• Collaborate with exceptional individuals: Our team members work diligently, produce excellent work, and enjoy collaborating and learning from each other.

• Gain diverse experience: EnergyHub provides a varied and dynamic environment where you will have the opportunity to work directly with executives and acquire expertise across multiple business areas.

• Work with cutting-edge technologies: You'll encounter a wide range of IoT, SaaS, and machine learning challenges, including distributed fault-tolerance, device control optimization, and process modeling to facilitate scalable interactions with various downstream APIs.

• Be part of something significant: Contribute to shaping the future of energy production and consumption while making a positive impact on our climate.