Technical Writer – Temporary

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct research, compose, and disseminate comprehensive, precise, and user-friendly policies and procedures.

• Collaborate with Compliance, Legal, and HR departments to ensure adherence to laws and guidelines.

• Develop, manage, and archive policy and procedure documentation.

• Work alongside business and process owners to guarantee that documentation accurately reflects processes.

• Oversee the documentation approval process involving compliance, senior management, and subject matter experts (SMEs).

• Establish and execute a formal procedure for requests related to policies and procedures.

• Maintain project management tracking for reporting to management.

• Execute other miscellaneous tasks as assigned.

⛳️ Requirements

• Bachelor's degree in English, Communications, or a related field.

• At least three (3) years of experience in policy or technical writing.

• Experience in mortgage servicing or banking is preferred.

• Exceptional verbal communication capabilities.

• Strong writing and editing proficiency.

• Excellent analytical skills with an effective problem-solving ability.

• Outstanding interpersonal and communication skills across all management levels.

• Ability to comprehend and evaluate business needs and requests.

• Strong time management, organizational skills, and attention to detail.

• Capacity to juggle multiple tasks efficiently while meeting tight deadlines in a dynamic environment.

• Ability to work effectively under tight deadlines and with minimal supervision.

• Skilled in using diplomacy and negotiation when interacting with business stakeholders.

• Adaptability to change is essential.

• Proven proficiency in Microsoft Office (including but not limited to Word, Excel, and PowerPoint), Adobe Acrobat, screen capture software, and content management systems.

• Experience with MadCap Flare is an advantage.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Supportive and collaborative work environment.