Technical Writer

This is a fully remote position, open to applicants in Florida.

📋 Description

• Conduct a technical edit for quality assurance on all documentation before it is delivered to the client.

• Develop and implement uniform writing templates and documentation styles for all technical publications.

• Work closely with subject matter experts when crafting user guides, process documentation, new templates, template revisions, and presentations to grasp project specifications and requirements.

• Evaluate team processes to guarantee efficiency and ensure all facets of the process are documented.

• Verify that technical documentation is thorough and accurate.

• Compile, edit, format, and finalize the monthly progress report.

• Engage in the review process.

• Create, edit, and maintain training materials, brown bag sessions, and instructional supplements to ensure comprehension of processes, as well as review all documentation and training materials to keep them current.

• Deliver exceptional customer service by embracing the customer’s mission and striving for success.

• Transcribe meeting minutes from recordings.

⛳️ Requirements

• A Bachelor’s degree in English, Journalism, or a related field.

• Equivalent experience or industry certifications may replace formal education; a Bachelor’s or Master’s degree in English, Journalism, or a related field along with 5+ years of Technical Writing/Communications experience in IT or Software development sectors (or a comparable mix of education, certifications, and experience).

• Conduct interviews with subject matter experts to collect technical details.

• Create technical manuals and quick reference guides.

• Utilize established style manuals, including the Chicago Manual of Style (CMS), the Microsoft Manual of Style, and VA style preferences.

• Advanced proficiency in Microsoft Word, Visio, Excel, PowerPoint, Adobe, Teams, SharePoint, and CoPilot.

• Ability to work autonomously while maintaining effective communication with supervisors on all activities within the scope of responsibility.

• Demonstrated excellent oral and written communication abilities.

• Expertise in writing, editing, and proofreading at all levels, along with a willingness to do what is necessary.

• Capability to use graphics effectively to convey ideas.

• Ability to revise one's own work or that of others to enhance clarity and persuasiveness in documents or presentations.

• Communicate complex information appropriately to audiences with varying levels of knowledge.

• Function effectively in both a team setting and independently.

• Mentor and coach other technical writers.

• Thrive in a fast-paced, multi-faceted environment.

• Experience utilizing AI tools to enhance communication.

🏝️ Benefits

• Paid leave.

• Options for employer-sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance.

• Flexible spending account and health savings account options that provide pre-tax savings for eligible medical, dental, and vision expenses.

• Company-sponsored 401(k) retirement plan with employer contribution match that is immediately vested.

• Investment in professional growth through professional courses, certifications, and tuition reimbursement programs.