Technical Writer

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and sustain technical documentation for mortgage and fintech systems, including LOS, POS, and servicing platforms.

• Create user guides, API documentation, knowledge base articles, and educational materials.

• Convert intricate technical and regulatory concepts into clear and concise content.

• Work collaboratively with engineers and product managers to document features and system updates.

• Ensure all documentation complies with regulatory standards such as RESPA, TILA, HMDA, and TRID.

• Uphold documentation standards, templates, and style guides.

• Facilitate onboarding and training through well-structured learning materials.

• Oversee the documentation lifecycle, including versioning and updates.

• Participate in product releases to guarantee documentation is prepared and up-to-date.

• Collect feedback to enhance the quality and usability of documentation continuously.

⛳️ Requirements

• A Bachelor’s degree in English, Communications, Technical Writing, or a related field (or equivalent experience).

• 3–5+ years of experience in technical writing, ideally within fintech or regulated industries, or 7 years of experience in technical writing in similar domains.

• Capability to obtain VA Public Trust Clearance.

• Strong aptitude for understanding and explaining complex technical systems.

• Experience in writing API documentation and content directed towards developers.

• Proficient in Microsoft Word and Adobe's writing and editing tools.

• Skilled in Confluence and SharePoint documentation and knowledge base systems.

• Proficient in using Markdown editors and Git/GitHub/GitLab for version control and technical tools.

• Exceptional writing, editing, and communication abilities.

• Capability to manage multiple projects and meet deadlines.

• Strong attention to detail and commitment to accuracy.

• Ability to distill complex information for a variety of audiences.

• Strong collaboration skills with both technical and non-technical stakeholders.

• Structured thinking and efficient content organization.

• Consistent attention to detail.

• Adaptability in fast-paced, regulated settings.

• Proficiency with the Microsoft Suite (Word, Excel, PowerPoint, Outlook).

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Flexible work environment that promotes work-life balance.

• Collaborative and innovative team culture.