Technical Writer

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Create detailed and clear how-to guides, user manuals, and technical documentation for security products, which include IP cameras, NVRs, and VMS software.

• Simplify intricate technical concepts into straightforward, easy-to-understand instructions suitable for users at all experience levels.

• Collaborate with subject matter experts to collect information and ensure the accuracy of technical content.

• Edit and proofread documentation to ensure accuracy, consistency, and compliance with company standards.

• Coordinate with product management, technical support, and sales teams to fulfill end-user documentation requirements.

• Address feedback and revise documentation to meet user needs and enhance usability.

• Keep updated on products, best practices, and emerging technologies.

• Compose and structure troubleshooting guides, FAQs, and best-practices documentation.

• Include diagrams, illustrations, and other visuals for installation procedures, product layouts, and system configurations.

• Collect feedback from users and support teams to enhance the quality and relevance of documentation.

⛳️ Requirements

• 3–5 years of experience in a Technical Writer role.

• Demonstrated ability to produce clear, concise, user-friendly, and technically accurate documentation.

• Submission of 3 writing samples is required.

• Exceptional written and verbal communication skills, including proficiency in grammar, spelling, and punctuation.

• Keen attention to detail and the ability to meet deadlines.

• Strong organizational capabilities and the ability to manage multiple projects while prioritizing documentation needs.

• Capacity to work independently while upholding high-quality standards.

• Proficiency in Microsoft Office Suite and documentation tools.

• Experience with Zendesk, ServiceNow, or other ticketing/knowledge systems.

• At least 2 years of experience in the security industry, specifically involving IP cameras, NVRs, and VMS software (preferred).

• Capability to sit and/or stand for extended periods.

• Ability to occasionally lift 25 lbs.

• Capacity to perform computer-related tasks for a minimum of 8 hours.

• Ability for remote employees to establish a lab environment in their workspace.

• Ability to occasionally carry out physical installations of products.

🏝️ Benefits

• Flexible remote work arrangement.

• Occasional travel to Hanwha office locations for training sessions.

• Opportunity for occasional travel to trade shows.

• Potential for occasional travel to customer sites.