Technical Support Team Lead

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will assume the technical and organizational leadership of our technical support team for the Mesalvo HealthCentre solutions.

• You will establish clear structures and optimal framework conditions to facilitate successful collaboration.

• You will coordinate and prioritize support requests, assisting your team with more complex technical challenges.

• You will maintain an overview of support cases, analyze recurring issues, and collaboratively develop sustainable improvements with your team.

• You will ensure high-quality support and continuously enhance processes and standards.

• You will closely collaborate with adjacent departments and assist with implementation projects as required.

• You will guide the development of your team members, fostering their professional and personal strengths.

⛳️ Requirements

• You enjoy taking responsibility, leading a team, and fostering the development of its members.

• You possess a solid understanding of IT infrastructure along with a good grasp of regulatory requirements.

• You have experience in system administration (servers, cloud environments, networks, printers) and can offer technical guidance to your team.

• You work in a structured, solution-oriented manner and have a clear sense of priorities.

• You demonstrate a strong service and customer orientation.

• Ideally, you have knowledge of databases (e.g., DBISAM) and SQL.

• You understand healthcare interfaces (e.g., SOAP, HL7, FiveRX, FHIR).

• You communicate confidently in both German and English.

🏝️ Benefits

• Flexible working hours: You can decide when your workday begins in agreement with your team.

• Remote work: Whether it's mobile working, home office, or up to 20 days per year abroad, you choose where you feel most comfortable.

• Employee benefits: From company bikes (JobRad) to gym memberships, we support your mobility and fitness.

• Health promotion: Look forward to various offers that enhance your health, as our people are at the heart of what we do.

• Events: To keep the atmosphere lively, we regularly organize company runs, team events, and Christmas parties.

• Onboarding: You will receive thorough onboarding from a friendly and open team, who will be available to assist you throughout the process.