Technical Support Specialist – Unity Software Onboarding

This is a fully remote position, open to applicants in India.

📋 Description

• Evaluate the compatibility of requested Unity software with the intended usage and the laboratory IT infrastructure of customers.

• Effectively convey technical requirements and solutions to both IT staff and laboratory personnel.

• Exhibit comprehensive knowledge of Unity Software Products, including an understanding of version distinctions and specific prerequisites.

• Offer technical advice on requirements related to operating systems, permissions, access needs, network and integration specifications, SQL necessities, connectivity solutions, as well as data file evaluation and analysis.

• Support the onboarding process of Unity projects across various departments and locations within client organizations.

• Utilize IT expertise pertaining to Unity software, encompassing operating systems, SQL, network hardware, virtual environments, and communication protocols (TCP/IP, RS232), along with data formats (HL7, ASTM).

• Install Unity software products using specialized knowledge of transformers, channels, and integration with hardware, Laboratory Information Systems (LIS), and middleware solutions.

• Enhance laboratory workflows and improve performance by integrating a range of instruments and platforms with Unity software.

• Configure and map software functionalities, collaborating closely with laboratory staff to meet diverse data requirements.

• Follow established procedures while examining and documenting technical issues and partnering with clients on the deployment and functionality of Unity Software Solutions.

• Confirm successful data transmission and integration with Unity.

⛳️ Requirements

• Bachelor’s degree in Information Technology, computer science, or a related technical discipline, OR an Associate’s degree in a relevant field.

• A minimum of 2 years of preferred experience in a Customer Support role within a computer, customer service, or technical services environment.

• Strong organizational skills and ability to manage project timelines effectively.

• Capability to articulate technical knowledge clearly for troubleshooting product-related issues.

🏝️ Benefits

• Flexible work arrangements

• Professional development opportunities