Technical Support Specialist, Tier 2

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Deliver technical support via phone to end users.

• Understand and utilize technical information, conveying it to customers in an easily understandable way.

• Execute data entry tasks.

• Oversee, operate, coordinate, and assist others with computer hardware, software, and peripherals.

• Employ computer equipment, software, and diagnostic tools for computer operations assignments.

• Keep the supervisor informed about project or technical issue statuses.

• Aid in the creation and documentation of a technical knowledge base for common end-user issues.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Minimum of 2 years of relevant experience with computers and providing customer service in a call center setting.

• An Associate's degree in Computer Science is preferred.

• Prior experience with CRM and ERP systems is preferred.

• Familiarity with NetSuite and Google Suite is essential.

• Fundamental computer-related skills are required.

• Capability to effectively prioritize and carry out tasks while adapting to changes.

• Ability to work efficiently under pressure with interruptions and tight deadlines.

• Willingness and eagerness to acquire new skills on the job.

• Strong analytical and problem-solving skills.

• Team-oriented approach with a collaborative and positive demeanor.

• Excellent customer service skills with a courteous and helpful attitude.

🏝️ Benefits

• Work From Home - Remote Culture.

• Monthly internet allowance.

• Accrued prorated PTO per pay period after 30 days of employment.

• 15 days of vacation/personal time annually for employees with less than 3 years of service.

• 17 days of vacation/personal time annually for employees with 3–5 years of service.

• 20 days of vacation/personal time annually for employees with over 5 years of service.

• Paid sick leave up to 40 hours (5 days) per year.

• 10 recognized company holidays each year.

• Medical insurance with three plan options (Low HSA, Mid, and High Plans).

• Dental insurance with High and Low PPO plan options.

• Vision insurance coverage.

• Basic life insurance policy of $50,000, fully employer-paid.

• Short-term disability coverage, fully employer-paid; covers 60% of weekly salary for up to 26 weeks.

• Optional Life/AD&D, Long-Term Disability, Accident, Critical Illness, and Hospital Indemnity insurance.

• Pet Benefits Plan available.

• Employee Assistance Program (EAP): Confidential 24/7 support.