Technical Support Specialist – Spanish

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Provide bilingual support in Spanish and English through Email, Chat, and Voice - Respond to incoming inquiries received via Motive’s support hotline, live chat feature, or support email during Pacific Standard Time business hours.

• Customer Service Analysis - Gather customer support requests and bugs, and communicate findings to the product and engineering teams to resolve these issues.

• System Evaluation - Assess our current tools and collaborate with engineering to create solutions that facilitate scalability.

⛳️ Requirements

• Bilingual: Proficient in both Spanish and English (US).

• Proficient in written communication in both Spanish and English.

• An innate ability to empathize with users.

• Strong analytical capabilities.

• Exceptional verbal and written communication skills.

• Native or bilingual proficiency in spoken and written English.

• Willingness to work rotational shifts.

🏝️ Benefits

• N/A