Technical Support Specialist – Solar Campaign

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Develop precise solar permit packages that comply with AHJ requirements, client procedures, SLAs, productivity targets, and quality benchmarks.

• Support homeowners with account setup, system activation, and commissioning processes.

• Inform homeowners about energy generation, consumption, and battery operations.

• Address activation and monitoring challenges (such as offline gateways and missing data).

• Work collaboratively with internal teams and manufacturer support for escalations.

⛳️ Requirements

• Engineering graduates are preferred; however, graduates of other technical courses with a minimum of one year of hands-on experience using AutoCAD or involvement in solar-related projects are also considered.

• 1–3 years of experience in technical support, ideally within the solar or energy sector.

• Knowledge of homeowner support or home technology products, along with practical experience with platforms in solar support.

🏝️ Benefits

• Medical and dental insurance (including free dependent coverage!).

• Group life insurance for peace of mind.

• Paid time off (PTO) – Because work-life balance is important.

• Exceptional career advancement opportunities – Learn, grow, and enhance your career.

• A lively, innovative, and dynamic team culture – Join a company that appreciates its employees.

• Skills and leadership development to help you achieve your full potential.

• Complimentary meals for onsite employees.