Technical Support Specialist, Slovak

This is a fully remote position, open to applicants in Greece.

📋 Description

• Serve as the primary contact for all Slovak-speaking customers.

• Evaluate and understand customers’ needs to ensure satisfaction.

• Provide troubleshooting assistance for software on mobile devices (including mobile phones, tablets, and more).

• Aid customers in managing and securing their accounts and passwords.

• Address customers’ post-sales inquiries related to the online store.

• Handle a high volume of incoming calls and emails.

• Foster enduring relationships and trust with customer accounts.

• Manage customer complaints and offer suitable solutions.

⛳️ Requirements

• Proficiency in both written and spoken Slovak.

• C1 level in English.

• Strong technical skills.

• Familiarity with iOS and/or MacOS, or similar technologies, is preferred.

• A customer-focused mindset.

• Commitment to delivering an outstanding customer experience.

• Willingness to relocate to Greece.

• EU Citizenship is required.

🏝️ Benefits

• Monthly gross salary of 1300€.

• 14 salary payments per year.

• Monthly bonuses of up to 200€.

• Transportation bonus of 100€.

• Comprehensive relocation package (includes flight tickets, 2 weeks of free accommodation, paid real estate agency services to help you find an apartment, and taxi fare from the airport to your hotel).

• Work-from-home policy while being based in Greece.

• Training courses provided.

• Ongoing first-class training and development opportunities.

• Opportunities for career advancement.

• Join a leading multinational call center company.

• Experience a multicultural and modern working environment.