Technical Support Specialist – NetApp

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Ensure the seamless operation of NetApp systems, whether on-premises or in the cloud.

• Implement centralized deployment services efficiently.

• Address customer support tickets professionally, adhering to Arrow’s operational guidelines.

• Deliver monthly activity reports to clients.

• Respond promptly to system alerts, support requests, and customer change inquiries.

• Act as the technical advisor and primary point of contact for clients.

• Collaborate with internal teams and NetApp support to guarantee a superior customer experience.

• Keep abreast of industry trends, emerging technologies, and the NetApp roadmap.

• Participate in the on-call rotation to ensure 24x7 service continuity.

⛳️ Requirements

• A degree or equivalent training in Information and Communication Technology (ICT).

• At least 15 years of experience in supporting and administering NetApp products.

• A solid foundation in storage infrastructure platforms.

• Familiarity with cloud technologies such as Azure, AWS, or Google Cloud.

• Knowledge of ITIL and/or Agile methodologies is an advantage.

• Exceptional communication skills with the ability to relay technical information to non-technical stakeholders.

• A role model for peers in technical proficiency, customer engagement, and professionalism.

• A strong team player.

• Capable of working independently as well as part of an international team.

• Strong organizational skills with the capacity to prioritize tasks and meet deadlines.

• Proficient in Portuguese, Spanish, and English.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.