This is a fully remote position, open to applicants in Germany.

• Perform technical analysis of issues reported by customers to determine root causes, system behavior patterns, and potential product defects.

• Manage customer inquiries through ticketing systems in a structured, dependable, and timely manner.

• Assist users in comprehending and efficiently utilizing our software in their daily tasks.

• Communicate clearly and professionally with customers in German, ensuring a superior support experience.

• Contribute to the development and upkeep of help center articles, guides, and support materials.

• Work closely with Product and Engineering teams to report bugs and relay customer feedback.

• Continuously identify recurring issues and help enhance support processes and product usability.

• Experience in technical support or a customer-facing position, preferably in a SaaS or technology environment.

• Strong problem-solving abilities and a genuine passion for assisting users.

• Fluent or native German language skills and very good English proficiency (both written and spoken).

• Capacity to swiftly grasp complex systems and articulate them in a simple, organized manner.

• Independent, reliable, and well-structured working approach.

• Nice to have: background in business, real estate, or foundational accounting knowledge.

• Private health insurance.

• Sports programs.

• Regular team events.

Technical Support Specialist – m/f/d

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