Technical Support Specialist, Level 1

This is a fully remote position, open to applicants in Poland.

📋 Description

• Provide first-line support by addressing inquiries from customers and internal users through chat, email, and occasionally phone (rarely occurs) in English;

• Offer consultations regarding our products and services, including Cloud, CDN, Hosting, AI, and more;

• Troubleshoot technical issues by delivering technical diagnostics and gathering information about customer and user incidents, escalating to higher levels of technical support if necessary.

⛳️ Requirements

• Over 1 year of experience in Technical Support

• Solid networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)

• Proficient in hardware and software diagnostics (reading logs, etc.)

• English proficiency at B2 level or higher

• Exceptional customer advocacy and interpersonal skills

• Strong analytical and problem-solving skills

• Quick learner, organized, and a cooperative team player

• Responsible, courteous, and optimistic with excellent communication abilities

• Capable of explaining complex concepts in a clear and straightforward manner

• Proficient in task prioritization

• Nice to have: Experience with Cloud, CDN, or Hosting

• Experience with Linux and API

🏝️ Benefits

• Competitive salary

• Flexible working hours

• Options for remote, hybrid, or office work based on your role

• Ability to work from anywhere in the world for up to 45 days annually

• Private medical insurance for you and your family*

• 5 additional vacation days*

• Additional fully paid sick leave days*

• Allowance for significant life events and birthdays

• Language classes

• Modern office environment with complimentary snacks, drinks, and entertainment options*

• Team sports activities*