This is a fully remote position, open to applicants in Brazil.

• Deliver customer support through various channels, including tickets, chat, email, and virtual meetings.

• Partner with L2 support teams to discover and implement effective solutions.

• Diagnose and resolve issues related to the WhatsApp API and tackle technical challenges.

• Assist partners and clients in navigating the WhatsApp Business ecosystem.

• Liaise with representatives from WhatsApp/Meta.

• Collaborate closely with LATAM onboarding and commercial teams.

• 3-4 years of experience in support or technical support roles.

• Degree in Computer Science, Science, Technology, or a related field.

• Eager to transition into a more demanding support role.

• Demonstrated experience with web development technologies (HTML, JavaScript, CSS, APIs).

• Practical experience with REST APIs and Webhooks.

• Strong grasp of tech fundamentals and helpdesk software.

• Language skills: Proficient in English (C1+) and one additional language.

• Customer-oriented, with the ability to empathize with clients.

• Excellent troubleshooting and problem-solving skills, with a structured and analytical mindset.

• Outstanding communication abilities, including active listening, clear questioning, and context comprehension.

• Proven capability to handle multiple priorities effectively in high-paced environments while maintaining accuracy and attention to detail.

• Experience with WhatsApp Business API or Meta Graph API (Bonus Skill).

• Programming abilities (SQL, JavaScript, Python, React) (Bonus Skill).

• Familiarity with logging and monitoring tools (e.g., Grafana or similar) (Bonus Skill).

• Experience in people management (Bonus Skill).

• Additional language proficiency (Bonus Skill).

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible working hours and remote work options.

• Collaborative and inclusive work environment.

Technical Support Specialist – Brazil

People also viewed