Technical Support Specialist – Bilingual French

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Assist partners, customers, sales representatives, and internal teams via various communication channels including phone, chat, and email.

• Offer technical knowledge regarding database setup, user management, rules and reporting, device errors, network communications, portal configuration, and product implementation.

• Identify and resolve technical hardware and software challenges related to connectivity, installation, and platform inquiries.

• Collaborate with internal departments on the return and exchange process for Geotab devices and accessories.

• Ensure successful resolution of all customer complaints and escalate urgent issues to management.

• Maintain the confidentiality and security of customer data and information.

• Support Geotab’s global strategic initiatives.

⛳️ Requirements

• Proficiency in reading, writing, and speaking in both English and French.

• A Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field is highly regarded.

• 1-3 years of experience in customer service or technical support roles.

• 1-3 years of experience in troubleshooting technical hardware and/or software issues.

• Advanced Excel skills including the creation of pivot tables and reports.

• Familiarity with programming languages such as SQL, Python, C#, or JavaScript is highly valued.

• Knowledge of data warehouses such as Google BigQuery is highly regarded.

• Technical proficiency using Google Suite for business (Sheets, Docs, Slides).

• Comfortable communicating with customers via telephone, email, and chat.

• Strong analytical and problem-solving abilities with excellent verbal and written communication skills.

• Exceptional interpersonal and relationship-building skills, capable of engaging with all levels of the organization.

• Highly organized, with the capability to manage multiple tasks and projects concurrently.

• Must keep up-to-date with technological advancements and possess the flexibility to adapt to evolving market demands.

• Experience in a technical or engineering organization is an advantage.

• Availability to work any schedule in a 24/7 environment, including afternoons, evenings, overnights, weekends, and holidays.

🏝️ Benefits

• Flexible working arrangements.

• Home office reimbursement program.

• Baby bonus and parental leave top-up program.

• Opportunities for online learning and networking.

• Electric vehicle purchase incentive program.

• Comprehensive medical and dental benefits.

• Retirement savings program.