Technical Support Specialist, B2B, English, ES/PT

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Proactively enhance the customer experience;

• Collaborate with clients and their staff to pinpoint issues and recommend solutions;

• Reproduce, troubleshoot, and independently explore reported problems;

• Work with development teams to identify mistakes and log bugs through the internal helpdesk;

• Become proficient in the support channels: Ventrata Chat, Slack, and Helpdesk;

• Assist with client onboarding and data uploads to our systems;

• Provide support to internal teams with tasks outside of the job description.

⛳️ Requirements

• You are seeking a significant challenge;

• You have an interest in technology, a curiosity about systems, software, and hardware, and you are a quick learner;

• You are an open-minded individual who is always on the lookout for feedback and opportunities for improvement;

• You take pride and joy in your work;

• You aspire to grow alongside the company;

• You possess outstanding communication and interpersonal skills;

• B2 level English is required;

• C1 level Portuguese or Spanish is mandatory;

• Proficiency in Italian is a significant advantage;

• You have an analytical mindset and a problem-solving approach;

• Ability to clearly articulate and document issues;

• Strong attention to detail;

• Capability to work independently as well as part of a team;

• Must be located in Europe.

🏝️ Benefits

• You have the option to work remotely or utilize our offices in Brno or Lisbon; whether you prefer to work from Europe, Africa, or Asia, we are flexible as long as the shift time zone is covered…

• Higher compensation rates are offered for work during national holidays;

• Lunch breaks, extra hours, or performance-based contributions can enhance your compensation – we value those who go the extra mile;

• Enjoy 24 days of paid vacation;

• Need equipment? We will contribute to your remote setup or assist you in acquiring the hardware necessary for your job;

• Experience a fast-paced start-up environment with ample autonomy and opportunities for creativity;

• Participate in our occasional team retreats and workations – past gatherings have taken place in Spain, South Africa, Italy, Portugal, and France. Prefer a more casual atmosphere? There are always spontaneous gatherings for drinks or sports activities;

• Join a motivated, curious, and international team that enjoys what we do.