Technical Support Specialist

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Facilitate the onboarding process for new clients and assist them in integrating our API and launching payment methods.

• Address incidents reported by clients and provide support for inquiries through the ticketing system.

• Utilize internal tools, logs, and monitoring systems, including AWS CloudWatch Logs Insights and Kibana/Elasticsearch.

• Collaborate closely with our Development, Payments Operations, and Sales teams to address merchant-related issues.

• Escalate requests to the relevant teams and manage their resolution process effectively.

• Contribute to the creation and maintenance of internal documentation.

⛳️ Requirements

• Background in payments, fintech, or e-commerce.

• Excellent analytical abilities, pattern recognition, and problem-solving skills.

• Fundamental understanding of card payment workflows and 3D Secure.

• Basic knowledge of APIs, HTTP requests, JSON, and web technologies.

• Proficiency in English at a B2-C1 level, both written and spoken.

• Ability to manage multiple requests and priorities at the same time.

• Strong attention to detail with the capability to resolve issues independently.

• Adaptable to new patterns and a quick learner.

• Comfortable working with SLAs and ticketing systems, such as Jira.

• Nice to have: Experience with log analysis tools (e.g., AWS CloudWatch Logs Insights, Elasticsearch, Kibana).

• Nice to have: Familiarity with API testing tools (e.g., Postman).

🏝️ Benefits

• Competitive salary and official employment benefits.

• Paid time off as well as holiday gifts.

• Corporate insurance and English language courses offered after the probation period.

• Opportunity to be part of a thriving international payments business.

• Flexible working environment.

• Opportunities for career advancement.