Technical Support Specialist

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Deliver necessary support for the installation of tracking scripts on the client's platform.

• Engage with customers to swiftly pinpoint the essence of their concerns.

• Oversee user management within our applications.

• Provide prompt and precise feedback to customers.

• Follow up with clients to ensure that issues are resolved satisfactorily.

• Draft and review technical documentation for the product and maintain the knowledge base.

• Create and manage JIRA stories and tickets efficiently.

• Collaborate closely with other development teams to address client-related challenges.

• Identify and report potential bugs and discrepancies to the Product team.

• Anticipate customer inquiries proactively and foster trust.

⛳️ Requirements

• Proficient knowledge and active experience with HTML/CSS/JavaScript.

• Familiarity and active use of RDBMS SQL and NoSQL databases.

• Understanding of web technologies such as REST API and AJAX.

• Experience in creating and maintaining custom CMS and/or WordPress websites.

• Proven experience leading technical discussions with client technical teams.

• Background in recognizing trends in customer issues and sharing knowledge with the team.

• Previous experience in customer-facing roles within a SaaS environment is highly preferred.

• Strong organizational abilities, including effective task prioritization skills.

• Proficient in English with exceptional writing capabilities.

🏝️ Benefits

• Remote work opportunity.

• Flexible working hours.

• Vacation policy.

• 100% paid sick leave.

• Funding for conferences and educational opportunities.

• Opportunities for trips to the Netherlands!