Technical Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Role of Technical Support Specialist focused on troubleshooting and providing assistance to clients facing technical challenges.

• Delivering support for web development platforms such as WordPress and Square Space.

• Collaborating with clients to address deployment and technical requirements.

• Maintaining customer satisfaction and ensuring the delivery of high-quality service.

• Engaging in team meetings and training sessions as needed.

⛳️ Requirements

• Minimum of three (3) years of experience in technical support.

• Comprehensive background in web development.

• Proficiency in WordPress, Square Space, and Wix.

• Exceptional verbal and written communication skills in English.

• Demonstrated ability to manage multiple tasks effectively.

• Prior experience in appointment setting or similar roles is a plus.

• Availability to work night shifts and readiness to begin training immediately.

• Home office setup that meets specified requirements for a conducive workstation.

• Computer or laptop with specifications of at least core i5 or higher/10th gen or newer, or its AMD equivalent, along with 12GB - 16GB RAM, a functional camera, noise-canceling headset, and dual monitors.

• Reliable and high-speed internet connection with contingency measures (25 mbps and above).

• Access to a personal savings account for payroll processing.

🏝️ Benefits

• Enjoy benefits worth 324,000 pesos annually.

• HMO Coverage: Medicard with a maximum benefit limit of ₱200,000, including a private room plan plus one (1) approved dependent at ₱100,000 maximum benefit limit.

• Loyalty Investment Fund: We reserve savings for you—available for withdrawal after 5 years, with additional perks at your 10th year.

• Pag-IBIG MP2 Savings Program: The company will contribute monthly to your MP2 account!

• Memorial Plan Coverage: St. Peter Memorial Plan provided upon regularization.

• Work-life balance benefit: 15 annual paid leaves for regular employees to recharge and enjoy personal time.

• Attendance and performance-based incentives: Earn up to 142,000 pesos worth of performance-based incentives annually.

• Perfect Attendance KPI Superstars Shoutout Incentive.

• Referral Incentive.

• QA Rockstar C3 Champions Client Obs Incentive.

• Quarterly in-person team-building events.

• Annual company outing - a yearly adventure to relax and celebrate together.

• Annual year-end party - a festive event capped with exciting grand raffle giveaways!

• Annual performance review - performance-based evaluations with opportunities for salary increases.

• Annual sports fest - showcase your team spirit and compete in enjoyable games and tournaments!

• 13th-month pay - guaranteed additional month's salary every year.

• Government-mandated benefits: SSS, PhilHealth, and PAG-IBIG.

• Opportunities for career advancement.