Technical Support Engineer

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Deliver exceptional technical support in English to colleagues in Climate Control.

• Foster close collaboration with R&D teams: collect technical data, provide feedback, share insights from the field, and aid in ongoing product development.

• Play an active role in enhancing the ESC support function through knowledge sharing, process improvements, and innovative service ideas.

• Take initiative in managing a specific customer group, ensuring tasks are completed in a timely and precise manner.

• Clarify and justify technical solutions and recommendations effectively.

• Analyze technical requests in English and compile all necessary data to fulfill tasks.

• Develop “FAQ-style” technical articles addressing recurring issues within your product domain.

• Assist in product development by offering recommendations for new products, tools, or software.

• Review and validate technical documentation from IMI (catalogs, manuals, instructions).

• Support design engineers by examining HVAC/automation system designs and suggesting alternative technical solutions.

• Conduct internal training sessions and hands-on workshops.

⛳️ Requirements

• Bachelor's degree (BSc or equivalent) in Electrical or Electro-Mechanical Engineering.

• Minimum of 5 years of hands-on experience in building automation.

• Proficient in MS Office applications.

• Familiarity with MS Office (basic knowledge of AutoCAD is an advantage).

• Excellent written and spoken English communication skills (minimum B2 level - Upper Intermediate).

• Meticulous and dependable work ethic with a keen eye for detail.

• Quick and eager learner.

🏝️ Benefits

• Remote work opportunities.

• Flexible working hours.

• Language training programs.

• Options for mobility and cafeteria services.

• Life insurance coverage.

• Company vehicle with a fuel card.