Technical Support – Immunoassay

This is a fully remote position, open to applicants in Italy.

📋 Description

• Deliver high-level technical assistance for diagnostic hardware systems, encompassing instruments, devices, and associated peripherals.

• Swiftly address customer inquiries when local engineers require support through virtual or on-site visits.

• Sustain a comprehensive understanding of the diagnostic hardware product range, including specifications, features, and prevalent issues.

• Track and evaluate support metrics to pinpoint trends, recurring problems, and potential enhancements in service efficiency and parts cost.

⛳️ Requirements

• An Associate’s degree or Bachelor’s degree in Biomedical Engineering, Electronics, Information Technology, or a related discipline.

• A minimum of 3 years of experience in technical support, particularly with hardware systems in the diagnostics or medical device sector.

• Profound knowledge of diagnostic hardware systems, including installation, maintenance, troubleshooting, and repair.

• Exceptional problem-solving abilities, capable of diagnosing and resolving intricate hardware issues.

• Strong verbal and written communication skills, able to effectively convey technical information to non-technical audiences in both English and Italian.

🏝️ Benefits

• Health insurance

• Opportunities for professional development