Technical Support Specialist

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Offer technical assistance and support for queries and issues related to computer systems, software, and hardware.

• Aid in the installation, configuration, and maintenance of IT infrastructure, which includes servers, networks, and other IT systems.

• Identify and resolve technical hardware and software issues promptly, escalating problems when necessary.

• Keep accurate records and documentation of IT assets, configurations, and procedures.

• Ensure compliance of IT systems with security policies and standards, covering antivirus updates, patch management, and access control.

• Assist in deploying and managing software applications, updates, and licenses throughout the organization.

• Engage in backup and disaster recovery processes to ensure data integrity and availability.

• Monitor system performance and capacity, proactively identifying and resolving issues.

• Collaborate with vendors and service providers to address technical issues and procure necessary IT equipment and services.

• Contribute as a member of our Helpdesk team, remaining logged into hunt groups and responding to client calls professionally throughout the day.

• Manage both external customer tickets and internal support requests, ensuring timely and effective resolutions.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

• Proficient in **Microsoft Windows and Office Suite**, basic networking concepts, hardware troubleshooting, and familiar with ITIL principles.

• Outstanding verbal and communication skills in both **Romanian and English**, with the capability to **effectively convey technical information to non-technical users**.

• Strong analytical and problem-solving abilities, with the skill to troubleshoot and resolve technical issues.

• Ability to work collaboratively within a team environment.

• **Strong attention to detail** and **accuracy** in documentation and system configurations.

• Willingness to learn new technologies and adapt to changes in the IT landscape.

• Commitment to providing excellent customer service and support to both internal users and external clients.

• This is a **customer-facing role** that requires professionalism, patience, and a solution-focused mindset.

🏝️ Benefits

• Remote Work Flexibility

• Opportunity to work in a rapidly growing scale-up organization

• Medical insurance provided after the probation period

• Continuous learning and development opportunities

• Holiday allowance in accordance with local legislation

• Competitive compensation package

• Performance-based bonus

• Fun budget for team events