Technical Support Specialist

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Address customer inquiries via Slack, email, and phone.

• Diagnose basic technical problems related to operational systems.

• Record, organize, and monitor support requests and operational issues.

• Assist the operations team with administrative coordination.

⛳️ Requirements

• 1–3 years of experience in technical support, customer support, or operations support.

• Proficient in managing support communications through phone, email, chat, or Slack.

• Prior experience in operational, technical, or service-oriented environments.

🏝️ Benefits

• Fully remote work environment.

• Alignment with U.S. business hours.

• 24/7 live monitoring support.