This is a fully remote position, open to applicants in Brazil.

• Delivering troubleshooting and technical assistance to clients through e-mail and live chat.

• Aiding RedTrack clients in all cases by helping to identify various issues and providing support.

• Assisting clients in configuring their accounts to guarantee a successful customer experience.

• Maintaining precise notes and details regarding support requests.

• Collaborating with team members to address ongoing issues.

• Documenting software problems for future review and corrective actions.

• Conducting troubleshooting and first-level diagnostics while providing technical and product expertise for client inquiries.

• Engaging in cross-functional collaboration with Product and Sales teams.

• Capability to troubleshoot technical issues utilizing structured methodologies and logical investigative steps.

• Strong ability to clearly and simply explain technical concepts to customers with varying levels of technical knowledge.

• Experience in handling reports and dashboards, with a focus on validating data accuracy and identifying discrepancies.

• Good understanding of web applications, including tracking, data flow, and the basics of client-server interactions.

• Knowledge of data privacy and data handling principles in customer-facing situations.

• Familiarity with SaaS products; experience in E-commerce and/or AdTech is highly advantageous.

• Proficiency in English and at least one additional language.

• Basic knowledge of HTML / JavaScript is a plus.

• Experience with advertising platforms such as Meta, Google Ads, and TikTok.

• Understanding of tracking systems.

• Competitive salary along with a stock option program.

• Fully remote work environment with flexible hours.

• 21 paid vacation days plus 10 personal paid holidays.

• Paid sick leave and maternity/paternity leave.

• A collaborative team culture founded on ownership, transparency, and trust.

• Opportunities for professional development, experimentation, and making a real impact.

• Team offsite events and conference travel - we appreciate connecting in person as well.

Technical Support Specialist

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