Technical Support Specialist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Deliver real-time support through phone, chat, and email channels.

• Diagnose and resolve customer issues efficiently.

• Collaborate with customers to identify effective solutions.

• Guide customers through the necessary steps to resolve their issues.

⛳️ Requirements

• Minimum of 2 years' experience in a technical support position.

• Strong proficiency in both written and verbal English communication.

• Exceptional skills in conflict resolution and de-escalation.

• Ability to maintain a positive, compassionate, and understanding demeanor with customers.

• Fundamental knowledge of the troubleshooting methodology.

• Experience in troubleshooting desktop applications.

• Familiarity with Windows and Mac operating systems troubleshooting.

• Capability to type 50+ words per minute.

• Basic proficiency in Microsoft Office and G Suite applications.

• Self-motivated, with the ability to work and learn autonomously.

• Comfortable with 1-on-1 learning or self-directed resources such as videos and documentation.

• Ability to effectively shift between various tasks.

🏝️ Benefits

• Opportunity to work remotely.

• Requirement for a quiet workspace.