Technical Support Specialist

This is a fully remote position, open to applicants in Asia.

📋 Description

• Analyze and comprehend issues to identify suitable solutions

• Conduct testing for integration protocols

• Provide second-level support for customers

• Deliver outstanding customer service through five shifts per week

⛳️ Requirements

• Available for night shifts

• Familiar with monitoring tools such as Elastic, Dynatrace, and Grafana

• A proactive, client-oriented mindset along with a strong work ethic

• Excellent problem-solving and troubleshooting abilities

• Strong written and verbal communication skills

• At least Upper-Intermediate proficiency in English (both written and spoken)

• Willingness to learn rapidly and advance technically

• Working knowledge of XML and JSON

• Basic experience with Git and version control practices

• Understanding of API protocols, including REST

• Awareness of the software development lifecycle (SDLC)

• Familiarity with the iGaming sector

• Hands-on experience in software development using Java, C#, Node.js, or TypeScript

• Experience with cloud platforms such as AWS, Azure, or GCP and Kubernetes

• Proficient in using Jira and the Atlassian suite

• Basic understanding of QA processes and testing environments

• Prior experience in a technical support, DevOps, or site reliability position

• Practical experience with monitoring systems

• Exposure to Agile methodologies (Scrum or Kanban) along with fundamental project management skills

🏝️ Benefits

• Competitive Salary: We provide a competitive salary in EUR, subject to annual performance evaluations

• Quarterly Bonuses: Enjoy a clear and systematic quarterly bonus structure

• Flexible Schedule: We accommodate your needs with a flexible work schedule

• Remote Work Option: Work remotely for enhanced flexibility and comfort

• Medical Insurance: Comprehensive medical insurance is available for you and a significant other

• Financial Support for Life Events: We offer financial support during significant life events

• Unlimited Paid Vacation: Benefit from unlimited paid vacation leave

• Unlimited Paid Sick Leave: Take unlimited paid sick leave as needed

• Professional Development: Get reimbursement for professional courses aimed at your growth