Technical Support Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver prompt and effective chat and email assistance to merchants

• Execute onboarding tasks for merchants utilizing front-end technologies

• Set up Okendo widgets and carry out feature configuration steps

• Uphold a high level of work quality

• Partner with the development team to relay customer feedback

⛳️ Requirements

• Over 3 years of experience in a customer-facing support role with a technical focus

• Proficient in coding with HTML, CSS, and JavaScript

• Exceptional written and verbal communication abilities

• Strong skills in troubleshooting, debugging, and problem-solving

• Knowledge of SaaS and experience with Hubspot or a similar CRM

🏝️ Benefits

• Join a rapidly growing startup

• Chance to develop a premier Customer Success function

• Participate in cross-functional projects

• Access to technical support resources