Technical Support Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver prompt and effective chat and email assistance to merchants throughout the onboarding, post-installation, and ongoing maintenance phases.

• Execute onboarding activities for merchants, which include front-end development on Shopify storefronts (HTML/Liquid, CSS, JavaScript).

• Implement Okendo widgets on storefronts and carry out feature setup tasks, encompassing SEO optimization and app integrations.

• Complete post-installation and maintenance responsibilities for merchants.

• Tailor Okendo’s widgets, add additional components, and troubleshoot front-end issues.

• Adhere to Okendo's guidelines and coding standards to guarantee high-quality output.

• Uphold a high standard of work quality for both yourself and your colleagues.

• Proactively request Okendo app reviews from satisfied customers.

• Support fellow team members with their inquiries and tasks when needed.

• Aid in the upkeep of internal technical documentation.

⛳️ Requirements

• Over 3 years of experience in a customer-facing support role with a technical focus.

• Proficiency in coding, gained in either an academic or commercial environment, with a strong foundation in front-end technologies like HTML, CSS, and JavaScript—an understanding of these technologies is essential.

• Excellent written and verbal communication skills, with the capability to engage both technical and non-technical users effectively.

• Strong troubleshooting, debugging, and problem-solving abilities.

🏝️ Benefits

• No information on benefits or perks listed.