Technical Support Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Facilitate smooth experiences for our partners.

• Address technical challenges and provide solutions for partner inquiries.

• Analyze partner questions and devise innovative solutions to meet their needs.

• Utilize expertise to assist partners with technical difficulties.

• Represent partners by relaying feedback to the Product team.

• Adhere to SLAs regarding response times and issue resolution.

⛳️ Requirements

• A bachelor’s degree in Business, Marketing, Engineering, or a related field.

• Experience in supporting a technical product, preferably in SaaS, or background in MIS or Software Development teams.

• Excellent written communication skills in both English and German.

• Strong sense of responsibility and accountability.

• Capability to provide prompt responses and systematically follow up.

• An innate problem solver with a positive outlook and a passion for helping others succeed.

• Proficient debugging and troubleshooting abilities.

• Familiarity with HTML, CSS, or other programming languages is advantageous.

🏝️ Benefits

• An opportunity to work in a global, diverse, and inclusive environment.

• Access and the chance to build an expansive network worldwide.

• An opportunity to become a Shareowner through our "Shareowner System" for all Insiders who meet specific criteria.

• Be part of an industry that is revolutionizing customer experiences.

• Competitive compensation packages.

• Access to a variety of hard and soft skills training programs to aid in your development and challenge you.

• Weekly training sessions at our Sales University featuring industry leaders.

• Access to Udemy’s business plan, providing you with over 10,000 courses to quench your thirst for knowledge.

• Opportunities to share your expertise and even conduct training and workshops if you desire. Sharing is caring!

• Engaging team activities that are full of fun.

• No Dress Code!