Customer Support Technician

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Actively support companies and enterprises utilizing our platform, ensuring they receive the optimal experience from Mitto products.

• Handle customer inquiries primarily through email, as over 90% of our support requests are managed this way.

• Maintain platform stability by effectively communicating with partners and various Mitto tech teams.

• Offer insights and assistance to business teams regarding client requirements, feature requests, and general questions.

• Engage in the development of new platform features and product offerings.

• Deliver comprehensive support to all clients, regardless of size.

• Troubleshoot any reported quality issues from customers or other departments.

• Continuously enhance and broaden technical expertise across all Mitto products, services, tools, and processes.

⛳️ Requirements

• Possess a higher education degree in Applied Studies or a relevant Faculty (Computer Science or IT-related fields are advantageous).

• Have 2+ years of experience in a Customer Support role (industry experience is a plus).

• Be fluent in both written and spoken English and Spanish.

• Demonstrate excellent problem-solving and analytical skills, coupled with a strong sense of responsibility.

• Show a willingness to learn new technologies, procedures, or client use cases.

• Exhibit strong prioritization and multitasking abilities.

• Have a basic understanding of mobile services, technologies, and protocols (SMPP, SS7) is a plus.

🏝️ Benefits

• A supportive, engaging, and collaborative culture.

• Flexible working hours.

• A remote-first work environment.

• Generous time off policies.

• 25 days of paid time off.