L3 Support Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Jitterbit is in search of a Senior Support Engineer to become a member of our L3 team.

• Engage in collaboration with fellow L3 Engineers, L1 Support, Engineers, QA, Operations, and Customers.

• Utilize technologies such as Angular, Java, C++, Tomcat, Apache HTTP server, Postgres, Linux, Jenkins, Docker, and Kubernetes.

• Assume support responsibilities for robust, scalable, and distributed systems that function seamlessly 24x7x365.

• Take charge of escalated customer concerns.

• Offer guidance to Level 1 and Level 2 Technical Support Representatives.

⛳️ Requirements

• Proficient/fluent in English.

• Background in software development or L3 support roles.

• Exceptional problem-solving, debugging, and analytical capabilities with a keen attention to detail.

• Competent in understanding code and resolving issues when necessary.

• Reproduce field problems for validation and analysis, facilitating swift resolutions for customers or for further escalation as required.

• Exhibits strong verbal and written communication skills, adapting approach/style to various situations and audiences.

• Employs logical reasoning to dissect and navigate through situations/problems to achieve outcomes, addressing complex issues with minimal supervision.

• Develops high-quality technical documentation of issues and processes.

• Provides coaching to Level 1 and Level 2 Technical Support Representatives.

• Experience working with remote teams.

🏝️ Benefits

• Be part of a growing leader in the Integration Platform as a Service (iPaaS) technology sector.

• Join a mission-focused organization that is reshaping the industry by revolutionizing how customers utilize API creation in essential business processes.

• Opportunities for career development and mentorship.

• A flexible, remote-friendly workplace that values personality and heart.