IT Support Technician

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the primary point of contact for inquiries related to office technology, including:

• Access control systems

• Issues related to workstations

• Troubleshooting the CCTV system

• Questions regarding network and Wi-Fi (both guest and main)

• Equipment for Teams rooms

• Support for printers

• Address technology questions from visitors, including executives, clients, and training participants.

• Aid in the setup and troubleshooting of meeting rooms and Teams Room equipment.

• Oversee the process of sending and receiving laptops for onboarding and offboarding.

• Collaborate with the in-house driver for the delivery and replacement of equipment.

• Reformat and prepare laptops for redeployment.

• Engage in end-of-month and end-of-year inventory audits.

• Organize and maintain the IT room.

• Enroll devices in Autopilot via Intune and ensure their proper setup.

• Address password and MFA reset requests for GDC users during the assigned shift.

• Escalate unresolved technical issues to the Business Systems Team as needed.

• Provide support during visits from executives, clients, and training sessions.

• Be open to feedback and maintain a trustworthy approach in handling high-value equipment.

⛳️ Requirements

• Minimum of 1 year of experience in IT Support, Technical Support, Onsite Support, Helpdesk Support, or similar technology support roles.

• Familiarity with Azure Entra (formerly Azure Active Directory) is advantageous but not mandatory.

• Excellent organizational and troubleshooting abilities.

• Must be self-motivated, open to feedback, and reliable.

• No gender requirements: individuals transitioning careers are encouraged to apply.

• Additional duties may be assigned.

• Ability to lift and carry IT equipment weighing between 5-15kg, such as laptops, monitors, and other peripherals, as part of daily responsibilities.

🏝️ Benefits

• Don’t meet every single requirement? At 3Cloud, we are committed to fostering a diverse, inclusive, and authentic workplace. If you are enthusiastic about this role but your previous experience doesn't perfectly match every qualification listed in the job description, we encourage you to apply regardless.

• Currently, we are unable to sponsor applicants for work visas.