Technical Support Specialist – US Timezone Support

This is a fully remote position, open to applicants in Croatia.

📋 Description

• Diagnose and resolve daily technical issues

• Provide assistance to customers with ongoing inquiries and technical concerns

• Refer complex issues to the appropriate department or team

• Address customer complaints and offer effective solutions

• Support customers in navigating the digital platform

• Gather client feedback and insights

• Maintain an extensive knowledge base

• Meet targets for issue resolution and customer satisfaction

⛳️ Requirements

• Proficient in both written and spoken English

• Excellent verbal and written communication abilities

• Strong sense of responsibility

• Experience in customer support and relationship management within technical fields

• Advocate for customer needs

• Strong problem-solving capabilities

• Familiarity with APIs, JSON, HTTP error handling, and root cause analysis

• Experience with tax technology or financial products is advantageous

🏝️ Benefits

• Evening shift role with working hours from 5:00 pm to 1:00 am CET