Technical Support Specialist

This is a fully remote position, open to applicants in Croatia.

📋 Description

• Deliver customer support through phone, chat, and email channels, ensuring responses to inquiries are timely, clear, and helpful.

• Identify and troubleshoot technical problems encountered by customers with our SaaS platform, focusing on software functionality, configuration, and integrations.

• Work closely with internal teams, such as Product Development and QA, to escalate and resolve intricate technical challenges.

• Record and monitor customer inquiries, issues, and solutions within our support system.

• Proactively seek out opportunities for process enhancements and contribute to the creation of knowledge base articles and support documentation.

• Assist in product demonstrations and customer training sessions as required.

• Remain informed about the latest product features, enhancements, and industry trends to support customers effectively and provide valuable insights to internal teams.

⛳️ Requirements

• Over 2 years of experience in a technical support, customer support, or call center position within a SaaS or technology setting.

• Strong analytical and problem-solving capabilities with the ability to address technical issues clearly and effectively.

• C2-level proficiency in both Spanish and English, with outstanding written and verbal communication skills.

• You will assist customers in both languages via phone, chat, and email.

• Proficiency in French is advantageous, as you may assist French-speaking customers when necessary.

• Willingness to work in shifts, with the primary shift for this position being from 9 AM to 6 PM CEST.

• A desire to learn, a customer-centric attitude, and a dedication to delivering exceptional support.

🏝️ Benefits

• Competitive Compensation: We provide competitive salaries based on market rates in the applicant's country.

• 100% Remote: Enjoy the flexibility to work from any location within your country of residence—whether that’s a co-working space, your home office, or even your dining table.

• Equity: Every position within our company includes valuable stock options in a rapidly growing and profitable organization.

• Values-Driven Leadership: Our Core Values are not mere words; we apply them daily in our strategic and tactical decisions.

• Professional Growth: Our swift expansion offers exceptional learning and development opportunities, along with numerous career advancement paths.

• Annual Paid Leave: The specific amounts vary by country and align with local and/or contract-specific standards.

• Geographic Specific Benefits: As an international employer, we provide various country-specific benefits such as Health Insurance and Pensions in locations where these benefits are customary. The specifics depend on the applicant's country.

• Dynamic Team Culture: With team members across over 40 countries, our diverse and international culture drives innovation and creativity, serving as a key pillar of our success (and making it a pleasure to work here).