Technical Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver professional technical assistance to both external and internal clients, encompassing service, sales, and marketing teams.

• Sustain a high degree of technical expertise concerning current product offerings.

• Accurately document customer interactions and equipment cases using CRM and ERP systems.

• Identify and record reported issues in line with the Quality Complaint Handling Procedure.

• Diagnose and resolve escalated customer issues effectively.

• Assist in the coordination of staff to uphold a 24/7 customer service commitment.

• Exemplify and promote the “Exceptional Everyday” philosophy.

⛳️ Requirements

• An associate’s degree or equivalent in a technical field or discipline.

• 1 to 2 years of relevant experience.

• Over 2 years of experience in Field Service or a Technical Call Center.

• Experience with Salesforce FSL is preferred.

• Outstanding customer service abilities.

• Strong verbal and written communication skills.

• Capability to work independently as well as collaboratively within a team.

• Proficient in analyzing and conveying technical information to customers, along with advising on potential solutions.

• Ability to communicate and collaborate effectively across various departments.

• Skill in prioritizing tasks and managing multiple responsibilities simultaneously.

• Excellent organizational skills with keen attention to detail.

• Physical ability to sit; use hands for handling, controlling, or feeling objects or tools.

• Capacity to stand, walk, reach, stoop, kneel, crouch, or crawl as necessary.

• Ability to lift, push, pull, and transport products weighing up to 45 pounds.

• Willingness to undertake domestic and international travel as needed.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Competitive salary with performance-based incentives.

• Opportunities for professional development and growth.

• Flexible work schedule and remote work options.

• Generous paid time off and holiday policies.