Technical Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Installs, configures, tests, repairs, and maintains a range of non-routine security systems and equipment.

• Serves as the primary point of contact for delivering technical support and training to customers, ensuring high levels of customer satisfaction.

• Reviews blueprints, schematics, manuals, and other specifications to ascertain installation methods.

• Analyzes manuals, schematics, and wiring diagrams to troubleshoot and repair equipment.

• Performs all tasks in compliance with provincial and local regulations, industry best practices, and the company's health and safety policies and procedures.

• Develops a variety of non-routine programs for various systems.

• Provides mentorship to junior staff members.

• Undertakes additional duties and responsibilities as needed or requested.

⛳️ Requirements

• Education: High School diploma or GED, or an equivalent level of experience.

• Minimum Experience: At least 2 years of relevant field experience.

• Preferred Experience: Background in one or more of the following sectors: electronic security, fire alarm & life safety, and/or building automation.

🏝️ Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days per year.

• Fun & Laughter Day Off.

• Comprehensive Medical, Dental & Vision Plan.

• Life insurance & Disability Plan.

• Wellness Program.

• 401K Matching Plan.

• Colleague Assistance Program.

• Tuition reimbursement.

• Competitive salary and compensation structure.

• Vehicle reimbursement plan or provision of a company vehicle.

• Corporate Social Responsibility Day.

• Cell phone reimbursement (if applicable).

• Paid parental leave.