Technical Support Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Reception, analysis, and resolution of technical customer inquiries via ticket system, email, and phone.

• Independent handling of Level-1 and Level-2 support requests related to our products (focusing on procure-to-pay or banking solutions).

• Diagnosis and resolution of interface issues as well as support for system configuration.

• Documentation of solutions in the knowledge base for the continuous improvement of the support process.

• Close collaboration with development, customer success, and onboarding teams to quickly escalate complex cases.

• Proactive communication with customers regarding solution progress and system updates.

• Participation in the further development of support processes and internal tools.

⛳️ Requirements

• Completed training or degree in IT (e.g., IT specialist, business informatics) or comparable practical experience.

• Initial professional experience in technical customer support, preferably in a SaaS or FinTech environment.

• Proficient use of ticket systems (e.g., Jira) and basic knowledge of interface technologies (REST APIs, XML, JSON).

• Analytical thinking skills and a structured working method.

• Problem-solving skills: You have the ability to systematically analyze problems and find creative solutions.

• Customer orientation and communication skills: You can effectively communicate with customers, understand their needs, and respond appropriately. Additionally, you can explain complex technical concepts in an understandable way.

• Fluent in German and English.

🏝️ Benefits

• Intensive on-the-job training.

• Fair salary and company benefits.

• Flexible working hours and remote work options.

• Individual training and development opportunities.

• Regular team events and shared lunches.

• An open corporate culture and regular feedback.

• Modern working tools and innovative technologies.