Technical Support Specialist

This is a fully remote position, open to applicants in Australia.

📋 Description

• Deliver both remote and on-site technical software support for Circle’s expanding range of imaging products to customers in the region.

• Assess, classify, and prioritize customer concerns.

• Offer consultative services regarding customers’ system infrastructure.

• Enhance cardiology and radiology workflows.

• Engage in troubleshooting during clinical production.

• Take part in an on-call rotation for customer support.

• Some travel may be necessary for on-site customer visits, conferences, trade shows, and training sessions; travel is anticipated to be no more than 20% of work time.

• Document all customer feedback and issues, communicating them through our ticketing system.

⛳️ Requirements

• Exceptional leadership, teamwork, and interpersonal abilities; professional demeanor and behavior with the capacity to manage diverse situations.

• Excellent listening, comprehension, and articulate oral and written communication skills in English, ensuring clarity and grammatical accuracy.

• Minimum of 5 years’ experience in prior support roles, ideally within the medical imaging field.

• Knowledge of cardiology and/or radiology workflows is preferred, along with familiarity with Magnetic Resonance and Computed Tomography.

• Strong understanding of providing support for Windows desktops, Mac desktops, and Windows Servers.

• Comprehensive knowledge of LAN and WAN networking, including switching, routing, and firewalls.

• Experience with medical industry software and hardware is highly preferred; familiarity with DICOM, PACS, and HL7 is a plus.

• Proficient in system software and technologies such as virtualization (VMWare, Citrix), GPUs, Linux, and LDAP/Active Directory.

• Basic knowledge of JavaScript coding is advantageous.

• Detail-oriented with excellent follow-through abilities.

• Capacity to excel in both self-directed and collaborative team settings.

• Experience in implementing multi-user software systems in enterprise environments is essential.

🏝️ Benefits

• Competitive compensation and vacation.

• Flexible working arrangements.

• Employee Wellness Program.

• Opportunities for professional development and tuition reimbursement.

• Rewarding internal recognition and kudos programs.

• Annual salary review based on company and individual performance.

• Enjoyable, inclusive, and ego-free environment where diversity and individual perspectives are celebrated and valued.