Technical Support Specialist

This is a fully remote position, open to applicants in Ireland.

📋 Description

• This role is entirely remote.

• Engagement Type: Project-based assignment under a B2B contract.

• Duration: 6 months with the possibility of an extension.

• Become a part of our Global Engineering Network!

• Ensure our digital presence remains secure, current, and optimized for both performance and SEO.

• Oversee website text, images, videos, and downloadable assets.

• Install, configure, and manage new plugins, themes, or features as necessary.

• Publish and enhance landing pages, blog posts, and product/service content.

• Guarantee that all new content is mobile-responsive and adheres to brand guidelines.

• Conduct regular updates to the CMS (e.g., WordPress), plugins, themes, and PHP version.

• Perform minor code adjustments (HTML, CSS, JavaScript, PHP) to improve functionality.

• Maintain a staging environment for testing updates prior to deployment in production.

• Establish and oversee automated backup systems.

• Identify and resolve conflicts among plugins, themes, and core software.

• Address broken layouts, 404 errors, JavaScript issues, and database connection errors.

• Restore the website from backups in the event of critical failures.

• Troubleshoot and maintain third-party integrations (e.g., CRM, email marketing, payment gateways, inventory feeds).

• Monitor and debug API data feeds to ensure accurate real-time data exchange.

• Collaborate with external vendors to resolve integration-related challenges.

• Implement security hardening strategies (firewalls, file permissions, login protection).

• Conduct regular malware scans and vulnerability assessments.

• Respond to and address security breaches or suspicious activities.

• Provide ongoing consulting for website projects (e.g., architecture improvements, user flow optimization).

• Execute technical SEO audits and implement necessary fixes (site speed, structured data, meta tags, indexing).

• Suggest and implement growth-oriented enhancements to boost conversions and traffic.

⛳️ Requirements

• A minimum of 5 years of experience in website management, webmaster, or technical support roles.

• Proficient in a major CMS (WordPress, Webflow, Drupal, or Joomla) – with a strong preference for WordPress.

• Working knowledge of HTML, CSS, and basic PHP/JavaScript for minor modifications.

• Experience in troubleshooting conflicts between plugins/themes and managing API integrations (REST/SOAP).

• Familiarity with SEO best practices (Yoast/Rank Math, schema markup, core web vitals).

• Understanding of fundamental website security principles (SSL, firewalls, hardening techniques).

• Nice to Have: Experience with e-commerce platforms (WooCommerce, Shopify).

• Knowledge of cloud hosting environments (AWS, DigitalOcean, Kinsta, WP Engine).

• Basic server administration skills (cPanel, SSH, database management via phpMyAdmin).

🏝️ Benefits

• No benefits listed