Technical Support Specialist

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Address subscriber inquiries (600–700 queries daily) with precision and promptness.

• Resolve issues in the customer service tool queue (e.g., pre- or post-prescription order complications).

• Redirect orders among pharmacies as necessary due to delays, requests from account managers, or other requirements.

• Provide assistance to account managers with customer service-related inquiries (limited system access).

• Notify developers of recurring problems and monitor the progress of their resolution.

• Aid engineers with customer service-related responsibilities such as lost or canceled orders, prescription mistakes, and questionnaires.

⛳️ Requirements

• Excellent problem-solving and communication abilities.

• Capacity to manage a high volume of inquiries with accuracy and efficiency.

• Technologically inclined with a willingness to learn new tools and systems.

• Detail-oriented with strong organizational capabilities.

• Previous experience in customer support, technical support, or telehealth is advantageous but not mandatory.

🏝️ Benefits

• Fully remote work environment.

• 21 days of paid time off, which should be requested one month in advance (requests may be declined depending on workload).